{t}Ticket History{/t} {if $ticket.state != 2} {t}New Note{/t} {t}New Message{/t} {/if}
{counter start=0 skip=1 print=false assign=msgidx} {foreach from=$ticket.messages item=message} {if isset($message.customerid) && isset($message.subject)} {counter print=false} {else} {counter print=false} {/if} {/foreach}
{$message.createtime|date_format:"%Y/%m/%d %H:%M"} {t}From:{/t}
{t}Subject:{/t}
{if $message.customerid} {$message.customername} {elseif $message.userid} {$message.username} {elseif $message.mailfrom} {$message.mailfrom|escape} {else} {$ticket.requestor|escape} {if $ticket.requestoremail} <{$ticket.requestoremail|escape}> {/if} {/if}
{$message.subject|escape}
{if $message.attachment} {t}Open attachment{/t} {/if} {t}Details{/t} {if $msgidx > 0} {t}Delete{/t} {/if} {if $ticket.state != 2} {t}Answer{/t} {/if}
{$message.body|escape|replace:"\n":"
"}
{$message.createtime|date_format:"%Y/%m/%d %H:%M"} {t}From:{/t} {$message.username} {t}Delete{/t}
{$message.body|escape|replace:"\n":"
"}
{if $ticket.prev_ticketid neq NULL} ««« {t}Previous ticket{/t} {else} ««« {t}Previous ticket{/t} {/if}     {if $ticket.next_ticketid neq NULL} {t}Next ticket{/t} »»» {else} {t}Next ticket{/t} »»» {/if}