{if $ticket.creatorid} {/if} {if $ticket.message} {/if}
{t 0=$ticket.id|string_format:"%06d"}Ticket No. $0{/t}
{t}Created by:{/t} {$ticket.creator}
{t}Uptime:{/t} {$ticket.uptime}
{t}Cause:{/t} {if $ticket.cause==2}{t}company's side{/t} {elseif $ticket.cause==1}{t}customer's side{/t} {else}{t}unknown/other{/t}{/if}
{t}Body:{/t}
{$ticket.message|replace:"\n":"
"}